Returns & Exchanges Policy

7-Day Returns & 15-Day Exchanges

At Treffen, we stand behind each of our diamonds, engagement rings, and fine jewelry products. If you are not absolutely satisfied with your purchase, you may return it within 7 business days of delivery for a refund, or within 15 business days of delivery for an exchange.

Return Process

Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, jewelry boxes, and free gifts with purchase if applicable) into a securely sealed shipping box.

Insure & Ship

Insure and ship the item back to Treffen at:

Address For Returns:
Treffen
Shree Niwas, 7/4042, Chhowala Sheri, Near Naliya Sheri, Lal Darwaja,
Surat-395003, Gujarat.

To help ensure the security of your valuable shipment, please do not write “Treffen” on the label or on the outside of the box. We require that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment. Please note: The customer is responsible for paying all return shipping costs for refunds.

We will not accept returned items that are shipped without a Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can’t be set in a setting and returned), or resizing (by a jeweler other than Treffen) that occurred after the item was shipped to the customer. If Treffen determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.

If an item is accepted for return (or an order is canceled), Treffen will issue a full refund, exchange, or credit within 7-14 days. Payments made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check.

Return & Exchange Conditions

• Cancellations: Once an order begins processing, it cannot be canceled, but it may be returned within your 7-day return period for a refund or 15 days for an exchange.
• Custom & Engraved Items: Customized jewelry, engraved jewelry, or any other special orders cannot be returned or canceled.
• Wrong Size/Metal Orders: If a customer orders the wrong ring size or metal, the item is non-returnable and non-exchangeable. However, we will resize or replace the item for an additional charge.
• Treffen is not responsible for the loss of or damage to shipments during the return process.

International Orders

International orders can be returned for a refund within 7 business days or exchanged within 15 business days of delivery, excluding the shipping insurance fee.

When you purchase and return items internationally, you act as the importer upon purchase, and the exporter upon return, and are bound by your country’s shipping regulations. The customer is responsible for any shipping costs, including customs fees, taxes, postage, and duties, as well as the retrieval of customs fees and taxes collected by the carrier upon delivery of the package.