Collection and storage of information

• We collect information you provide when browsing, creating an account, placing an order, or contacting us.
• This may include name, email, phone, billing and shipping address, and payment details.
• We also collect technical data such as IP address, browser type, and pages viewed.
• Your information is stored securely and only as long as needed for orders and legal compliance.

Use of information

• To process and deliver orders and provide customer support.
• To send order updates and, with consent, promotional messages.
• We do not sell your personal information to third parties.

Your rights

• You may request access, correction, or deletion of your personal data.
• You can opt out of marketing communications at any time.

Acceptance of terms

• By using the Treffen Jewelry website, you agree to these Terms of Service.
• We may update these terms at any time; continued use means acceptance.

Products and pricing

• All products are subject to availability.
• Prices may change without notice; checkout price applies to your order.
• Slight variations may occur due to the handcrafted nature of jewellery.

Orders and payment

• Orders are confirmed only after successful payment.
• You are responsible for accurate billing and shipping information.

Intellectual property

• All designs, logos, images, and content belong to Treffen Jewelry.

Where we ship

• India: All serviceable pin codes.
• International: Available for select countries; duties/taxes may apply at destination.

Dispatch timelines

• In-stock: Dispatched within 24–48 business hours after order confirmation.
• Made-to-order: 7–12 business days before dispatch.

Delivery timelines

• Estimated delivery is shown on product pages and at checkout.
• Metros: 2–5 days after dispatch.
• Non-metros: 4–8 days after dispatch.

Shipping (India)

• Prepaid/COD: Free shipping on all domestic orders.

Order tracking

• Tracking details are shared by SMS/email once your order is dispatched.

Return eligibility

• Returns accepted within 7 days of delivery for unused, unworn items in original packaging.
• Custom, engraved, or personalised pieces are not eligible unless defective.

Non-returnable items

• Earrings and pierced jewellery cannot be returned for hygiene reasons unless defective.
• Final sale or clearance items are non-returnable unless required by law.

Refunds

• Refunds processed within 7–10 business days after inspection.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

• Exchanges offered subject to availability; price differences apply.

Warranty coverage

• 1-year warranty from delivery date against manufacturing defects.
• Covers loose stones from manufacturing fault, broken clasps, and plating defects at delivery.

What is not covered

• Damage from accidents, misuse, chemicals, or normal wear and tear.
• Loss of stones due to impact, scratches, or unauthorised repairs.

Warranty claims

• Contact us with order number, purchase date, and photos of the issue.
• Approved repairs or replacements are free of charge.

Care recommendations

• Store pieces separately and avoid contact with perfumes and lotions.
• Complimentary cleaning available during the warranty period.

Buyback eligibility

• Available on select gold and diamond jewellery purchased directly from Treffen.
• Original invoice and certificate of authenticity required.

Valuation

• Based on current market rates minus making charges and wear deductions.
• Final quote valid for 7 days after physical inspection.

Buyback process

• Visit our store or contact customer care to schedule evaluation.
• Payment within 5–7 business days via bank transfer or store credit.

Exclusions

• Fashion jewellery, silver items, and items without proof of purchase are not eligible.